Broadband problems in the Oxfordshire area affecting TalkTalk DSL
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Apr 09, 02:33 PM (3½ months ago)
CLOSED
Apr 10, 10:15 AM (3½ months ago)
REFERENCE
40065 / AA40065
INFORMATION
  • INITIAL
    3½ months ago by Shaun

    We are aware of some problems affecting TalkTalk lines in the Oxfordshire area No further updates but we'll let you know as soon as we get a further update

  • UPDATE
    3½ months ago by Shaun

    From TTB Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.

  • UPDATE
    3½ months ago by Shaun

    Engineers are on standby and replacement hardware is expected for delivery at 17:35pm

  • RESOLUTION
    3½ months ago by Shaun

    Technical / Suspected Root Cause Card failed, engineer attended and replaced card to restore service.

  • Closed