Summary
It has been reported by the Assurance team that Caller Identity Analysis reports within the Inbound services are not generated. This impacts our customer`s ability to know who is calling them. INC000100090451
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Latest Update Preliminary investigations are underway with our engineers to determine the root cause of this System incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics. Â
Latest Update We are waiting for investigation to begin, once we have further updates will send out comms. Â
Latest Update An update has been requested from the investigating team. Â
Latest Update Investigations are still ongoing, once we have an update will send out further communications Â
Latest Update An update has been requested from the investigating team. Â
Latest Update An update has been requested from the investigating team. Â
Latest Update An update has been requested from the investigating team. Â
Latest Update Investigation are still ongoing. After a technical bridge call they teams are looking into the webstats reports that are pulled from DB22. The team is looking to build a QG over the weekend and will produce the document with support from the L3 team for Monday technical bridge call. Â
Latest Update An update has been requested from the investigating team. Â
Latest Update Investigations are still ongoing, to which we have not received an update. We are waiting on production of a QG. Once we receive an update will send out further communications Â
Latest Update Investigations are still ongoing, to which we are waiting for a QG to be raised. Once we receive an update will send out further communications Â
Latest Update CGI BAS Review was done it has now been passed to delivery. Â
Latest Update CGI BAS Review was done it has now been passed to delivery. Â
Due 4 years ago (overdue)