Broadband drops
MAJOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
May 19, 12:51 PM (29¾ days ago)
CLOSED
May 19, 01:21 PM (29¾ days ago)
REFERENCE
40620 / AA40620
INFORMATION
  • INITIAL
    29¾ days ago by Andrew

    We're seeing a high number of broadband lines dropping and reconnecting, we're investigating

  • UPDATE
    29¾ days ago by Andrew

    Lines are reconnecting, and are starting to look stable again.

  • UPDATE
    29¾ days ago by Andrew

    Service is back to normal - anyone offline still could try rebooting their router/modem and contact our Support team.

  • RESOLUTION
    29¾ days ago by Andrew

    Line drops were caused when staff bought up an interconnect between our two London datacentres. The configuration of this circuit was intended to be separate from the rest of our network but somehow it did carry some traffic and cause this outage for some customers. We continue to investigate the cause in more detail.

  • Closed