Customers faults are rejecting with the reason The Opal DUNS ID could not be retrieved from NAMs.::WO0000000066786
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
May 19, 10:51 PM (4 years ago)
TYPE
TalkTalk Outage
STARTED
May 19, 10:42 PM (4 years ago)
CLOSED
May 20, 01:01 PM (4 years ago)
REFERENCE
40623 / INC13787897
PERMALINK
https://aastatus.net/40623
INFORMATION
  • INITIAL
    4 years ago 

    Summary
Systems - P2 - Customers faults are rejecting with the reason The Opal DUNS ID could not be retrieved from NAMs. - INC000100094520
 
N/A

  • UPDATE
    4 years ago

    Latest Update We can now confirm resolution of this incident.

  • RESOLUTION
    4 years ago

    Technical / Suspected Root Cause It was reported that some consumer fault cases were being rejected to a DUNS ID could not be retrieved error. This was reported to Pega Ops and OSS Support teams for investigation. Their analysis found that all occurrences of the issue were generated between 08:40 and 09:45 on the 18th May and no further issues have been observed post this time. No action was taken to restore service. The Repair will now reprocess the 48 impacted cases and this incident will be closed. A problem record will be raised to track root cause investigations.  

  • Closed
Last updated: 4 years ago