INITIAL

-Retrospective Incident-

Fault Description: Following  previous incident INC000100094192 in which the MPS-SMSX-2 to NGE001.CAM backhaul dropped,  traffic failed over to MPS-SMSX-1 towards NGE001.LUT and caused LT-0/3/0 congestion.  Sam Knows latency seen during peak hours each night between 20th and 29th May 8pm-10pm which may have resulted in slight degraded performance to customers built on this LT interface.

-Impact Analysis-
Impact Type: QOS
Impacted Exchanges: SMSW,SMSFD,SMLT,SMBA
Potential Number of customers Affected:
B2B:
NGA:3670
MFP:577
SMFP:
Voice:
TV:

RCA and Resolution details to follow.
 

SMBA,SMLT,SMSFD,SMSX
                          

UPDATE

-General Update- We have escalated this incident to IP Access Engineering to identify why we are unable to revert traffic back to its preferred path. Further information will be provided within the next update due time.

UPDATE

-General Update- We have requested an update from IP Access. There is no longer any service impact however the traffic failover that triggered this issue remains. Until this traffic is reverted to its default path there is a potential for further latency during peak hours. Ticket placed into pending. Further information will be provided within the next update due time.

UPDATE

-General Update- We are still awaiting an update from IP Access. As there is no service impact now , I have put a next update for tomorrow 10am in which we hope to have had an update. Further information will be provided within the next update due time.

UPDATE

-General Update- We have requested an update from IP Access. There is no longer any service impact however the traffic failover that triggered this issue remains. Until this traffic is reverted to its default path there is a potential for further latency during peak hours. Ticket placed into pending. Further information will be provided within the next update due time.