Maidenhead network problem
MINOR Closed General Internet Access
STATUS
Closed
AFFECTED
General Internet Access
STARTED
Jun 29, 03:43 PM (30¼ days ago)
CLOSED
Jun 29, 03:54 PM (30¼ days ago)
REFERENCE
40946 / AA40946
INFORMATION
  • INITIAL
    30¼ days ago by Andrew

    We're investigating a network problem that looks to be affecting access to our Maidenhead datacentre - this will be affecting VoIP and access to the Control Pages.

  • UPDATE
    30¼ days ago by Andrew

    Maidenhead is back online.

  • UPDATE
    28¼ days ago by Andrew

    We have a plan to change some of our configuration to workaround the problem and to help us discover the root cause.

    Our first set of modifications was done on the evening of June 30th. The problem occurred again on 1 July at around 02:25 but did not affect the VLANs that we we had previously modified.

    We will be doing the same modification on the remaining VLANs on the evening of 1 July.

  • UPDATE
    27¾ days ago by Andrew

    The modifications in https://aastatus.net/41003 have been made. We'll be keeping a close eye on Maidenhead and will take further steps if the problem happens again.

  • RESOLUTION
    30¼ days ago by Andrew

    This is the same problem that has occurred a couple of times now and we're investigating the cause. We'll keep this post open so as to track this problem and what we're doing to fix it.

  • Closed