-Initial-
We are investigating a disruption to service with Genesys.
Fault Description: Some Agents across TalkTalk Inbound Sales are experiencing issues with Genesys
We are currently working to identify the root cause and implement the appropriate resolution.
Further information will be provided within the next update due time.
Services Affected
-Retrospective Incident- Fault Description: Some Agents across TalkTalk Inbound Sales are experiencing issues with Genesys -Impact Analysis- Impact Type: One Way Voice Applications Impacted: Genesys Technical / Suspected Root Cause: This was due to a drop in connection and has been resolved by Local IT dept. RCA and Resolution details to follow.
-Retrospective Incident- Fault Description: Some Agents across TalkTalk Inbound Sales are experiencing issues with Genesys -Impact Analysis- Impact Type: One Way Voice Applications Impacted: Genesys Technical / Suspected Root Cause: This was due to a drop in connection and has been resolved by Local IT dept. RCA and Resolution details to follow.
Please note b2bsupport@talktalkbusiness.co.uk is an unmonitored mailbox.