Broadband lines not connecting
MINOR Closed Broadband
STATUS
Closed
CREATED
Jul 21, 12:18 PM (2½ years ago)
AFFECTED
Broadband
STARTED
Jul 21, 12:00 PM (2½ years ago)
CLOSED
Jul 21, 12:23 PM (2½ years ago)
REFERENCE
41306 / AA41306
INFORMATION
  • INITIAL
    2½ years ago by Andrew

    We're investigating a problem with broadband line not able to log in to us. This will be affecting brand new and lines that have dropped in the past hour and are now unable to re-connect.

  • UPDATE
    2½ years ago by Andrew

    Lines are able to connect now, those lines that have been unable to connect should reboot their router.

  • RESOLUTION
    2½ years ago by Andrew

    Wo do apologise to those customers who were caught by this. There was a configuration error during the process of setting up additional LNS routers.

  • Closed