Broadband lines not connecting
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Jul 21, 12:00 PM (8½ days ago)
CLOSED
Jul 21, 12:23 PM (8½ days ago)
REFERENCE
41306 / AA41306
INFORMATION
  • INITIAL
    8½ days ago by Andrew

    We're investigating a problem with broadband line not able to log in to us. This will be affecting brand new and lines that have dropped in the past hour and are now unable to re-connect.

  • UPDATE
    8½ days ago by Andrew

    Lines are able to connect now, those lines that have been unable to connect should reboot their router.

  • RESOLUTION
    8½ days ago by Andrew

    Wo do apologise to those customers who were caught by this. There was a configuration error during the process of setting up additional LNS routers.

  • Closed