-Initial Update-
We are investigating a disruption to service at Dudley exchange
Fault Description: Backhaul down
We are currently working to identify the root cause and implement the appropriate resolution.
Further information will be provided within the next update due time.
Services Affected
Resolution
-General Update- Virgin Media engineer is on route to site. ETA 15:30 Further information will be provided within the next update due time.
-General Update- Virgin Media engineer has been to Dudley exchange and he's now on his way to attend Wolverhampton exchange to further investigate the cause of the fault. We will provide his ETA asap Further information will be provided within the next update due time.
-General Update- Virgin Media engineer has been to Dudley exchange and he's now on his way to attend Wolverhampton exchange to further investigate the cause of the fault. We will provide his ETA asap Further information will be provided within the next update due time.
-General Update- Virgin Media engineer has been to Dudley exchange and he's now on his way to attend Wolverhampton exchange to further investigate the cause of the fault. We will provide his ETA asap Further information will be provided within the next update due time.
-General Update- Virgin Media engineer is now onsite at Wolverhampton exchange. Further information will be provided within the next update due time.
-General Update- Virgin Media engineer is now onsite at Wolverhampton exchange. Further information will be provided within the next update due time.
-General Update- Virgin Media engineer is now onsite at Wolverhampton exchange. Further information will be provided within the next update due time.
Incident Closure Technical / Suspected Root Cause: Service resumed after a 3rd party network issue. Reason for outage has been been confirmed by Virgin Media as a fibre break which has now been repaired. Resolution Details: Service restored without TalkTalk intervention. This incident is closed.