SWSKJ - Sketty - Exchange TLOS::WO0000000070883
MINOR Closed TTB-Outages
STATUS
Closed
CREATED
Aug 18, 03:30 PM (3¼ years ago)
TYPE
TalkTalk Outage
STARTED
Aug 18, 03:25 PM (3¼ years ago)
CLOSED
Aug 18, 10:50 PM (3¼ years ago)
REFERENCE
41624 / INCINC000100138998
INFORMATION
  • INITIAL
    3¼ years ago

    -Initial Update-
    
    We are investigating a disruption to service at Sketty exchange
    
    Fault Description: Customers at the affected exchange will be experiencing a loss of data and TV services for the duration of this incident. 
    
    We are currently working to identify the root cause and implement the appropriate resolution.
    
    -(Impact Analysis)-
    
    Impact Type: TLOS
    Impacted Exchanges: SWSKJ
    Potential Number of customers Affected:
    Ethernet: 4
    
    Further information will be provided within the next update due time.
     
    
    SWSKJ
                              

  • UPDATE
    3¼ years ago

    -General Update- On Call engineer is on route - ETA 19:00hrs due to heavy traffic Further information will be provided within the next update due time.

  • UPDATE
    3¼ years ago

    -General Update- Our engineer has found no fault with our equipment, we have pushed issue to Openreach who have discovered a failed Adva card, they are currently tasking transmission engineers to sit to replace/repair the faulty card. Updates to follow once information becomes available. Further information will be provided within the next update due time.

  • RESOLUTION
    3¼ years ago

    -Incident Closure- Resolution Details:To restore service an Openreach engineer replaced a network card at the exchange Technical / Suspected Root Cause:Adva card failure This incident will now be closed.

  • Closed