-Initial Update-
partners are unable to update or raise tickets on the TTB portal. Using URL ttbportal.mytalktalkbusiness.co.uk.
Fault Description:
We are currently working to identify the root cause and implement the appropriate resolution.
Further information will be provided within the next update due time. 25/08/2021 16:00:00
Services Affected
This incident has been upgraded to severity P2. Further information will be provided within the next update due time.
-General Update- CGI MIM has been engaged and dealing. Further information will be provided within the next update due time.
-Service Restoration- Service has now been restored. We are completing final checks and any related incidents have been passed back for re-test. RCA and Resolution details will follow shortly.
We can now confirm resolution of this incident. It was reported by the SMC Assurance team that partners were intermittently unable to update or raise new ticket via SRUI, attempts to do so were returning a �The web-server was unable to process your request� error. This was raised to OSS Support for investigation. Their analysis identified that the error was occurring intermittently when the Agent fault service was trying call another internal web service Fault Management Interface (FMIWS) located in the same server. To restore service as of approx. 20:30 (24/08) the OSS Support team completed a FMIWS app pool restart across all four GRPAPI servers. A period monitoring has since taken place with no further issues being observed. This incident will now be closed with any further root cause analysis being completed via the problem management process.