Fault Description: Network monitoring has indicated that there is a loss of service for some customers connected to the Newbridge exchange due to a cablelink down within the network.
-Impact Analysis -
Impact Type: PLOS
Impacted Exchanges: SWNBI
Potential Number of customers affected:
B2B:0
NGA:204
MPF:
SMPF:0
Voice:0
TV:0
SWNBI
-Update- Openreach continue to work to restore servie to Fibre customers in the Newbridge area. Further information will be provided within the next update due time.
-General Update- Openreach continue to work to restore servie to Fibre customers in the Newbridge area. Further information will be provided within the next update due time.
-Service Restoration- Service has now been restored. We are completing final checks and any related incidents have been passed back for re-test. RCA and Resolution details to follow.
-Incident Closure- Resolution Details: Headend card replaced which has restored service to all customers. Technical / Suspected Root Cause: Faulty Headend card This incident will now be closed.