-Initial Update-
...................
Fault Description:
LSMOR - Mortlake - LSMOR-C3 ESMB Loss of comms to the DSLAM - Loss when switch over to ESMB 0/8
We are currently working to identify the root cause and implement the appropriate resolution.
Further information will be provided within the next update due time. 10/09/2021 17:00:00
LSMOR
Engineer allocated ETA to be confirmed Further information will be provided within the next update due time. 10/09/2021 19:30:00
-General Update- FE is attending site to investigate further. Further information will be provided within the next update due time.
-General Update- FE is attending site to investigate further. Further information will be provided within the next update due time.
-General Update- Our field engineer has arrived and is currently investigating. Further information will be provided within the next update due time.
-Service Restoration- Service has now been restored. We are completing final checks and any related incidents have been passed back for re-test. RCA and Resolution details to follow.
-Incident Closure- Resolution Details: Some MPF customers connected to Mortlake exchange experienced a Total loss of services following a troubleshooting action due to a pre-existging cabling issue. Cabling has now been corrected and all services have been restored. Technical / Suspected Root Cause: Crossed Backhaul Fibres This incident will now be closed.