-Initial-
We are investigating a disruption to service at Bedlington.
Fault Description: Single Exchange - NEBDT - Bedlington - Total loss of service - Backhaul link down
We are currently working to identify the root cause and implement the appropriate resolution.
-Impact Analysis-
Impact Type:
Impacted Exchanges:
Potential Number of customers Affected:
Ethernet: 16
MPF: 1788
SMPF: 57
Further information will be provided within the next update due time.
NEBDT
-General Update- Openreach see an issue with the backhaul circuit and are tasking engineers Further information will be provided within the next update due time.
-Service Restoration- Service has now been restored. We are completing final checks and any related incidents have been passed back for re-test. RCA and Resolution details to follow.
-Incident Closure- Resolution Details: Openreach found the fibre that provides the backhaul service disconnected in the exchange the has be reconnected up. Technical / Suspected Root Cause: Disconnected fibre This incident will now be closed.