VoIP Call server problems
MINOR Closed VoIP
STATUS
Closed
AFFECTED
VoIP
STARTED
Oct 05, 08:45 AM (23¼ days ago)
CLOSED
Oct 05, 04:21 PM (22¾ days ago)
REFERENCE
42016 / AA42016
INFORMATION
  • INITIAL
    23¼ days ago by Andrew

    One of our "voiceless" VoIP servers has gone offline. We are moving traffic over to the working server.

  • UPDATE
    23 days ago by Andrew

    VoIP services are running on our "B" VoIP server. Datacentre staff are carrying out initial investigations on the faulty device.

  • UPDATE
    23 days ago by Andrew

    The VoIP server is back online. We are carrying out further investigations before bringing it back in to service. Apart from some disruption before 9AM, our VoIP service should be working for everyone.

  • UPDATE
    22¾ days ago by Andrew

    The call server has been bought back in to service.

    This is the first time we've seen this particular problem and we'll be adding more debug logging to a future software release to help identify the cause of this type of crash.

  • Closed