Incoming email
MINOR Closed Email
STATUS
Closed
AFFECTED
Email
STARTED
Nov 19, 09:25 AM (18½ days ago)
CLOSED
Nov 19, 09:49 AM (18½ days ago)
REFERENCE
42413 / AA42413
INFORMATION
  • INITIAL
    18½ days ago by Andrew

    We have alerts that there is a problem with incoming email - this may be affecting customer domains which we run email for. This is being investigated.

  • UPDATE
    18½ days ago by Andrew

    Customers may be getting IMAP/POP3 errors, work is underway to resolve this.

  • UPDATE
    18½ days ago by Andrew

    POP3/IMAP access has been restored. Incoming email during the past 20 minutes will arrive in mailboxes shortly.

  • RESOLUTION
    18½ days ago by Andrew

    We do apologise for the inconvience this caused - this was down to human error with configuration of our load balancers.

  • Closed