Emergency work on database cluster
MAINTENANCE Closed Email
STATUS
Closed
AFFECTED
Email
STARTED
Nov 26, 10:00 PM (7¼ months ago)
CLOSED
Nov 26, 11:31 PM (7¼ months ago)
REFERENCE
42417 / AA42417
INFORMATION
  • INITIAL
    7¼ months ago by Andrew

    In light of the recent problems with our database cluster we have scheduled at short notice a maintenance period to investigate the problem further. This will happen tonight from 10PM (Friday 26th November.) During this time webmail will be offline and there may be delays to incoming email.

  • UPDATE
    7¼ months ago by Andrew

    This work is starting.

  • UPDATE
    7¼ months ago by Andrew

    Webmail access is now back online. We are still working on the database cluster, but the work has nearly completed.

  • RESOLUTION
    7¼ months ago by Andrew

    This work has been completed. We believed there was inconsistencies in the database which caused problems with the cluster - we have re-created the cluster and will monitor and investigate further if problems continue to occur. We do apologise for the intermittent disruption this has had to customers over the past two days.

  • Closed