Problems with BT line reconnecting at the moment
MINOR Closed BT DSL
STATUS
Closed
AFFECTED
BT DSL
STARTED
Feb 16, 04:00 PM (3¼ months ago)
CLOSED
Feb 16, 04:37 PM (3¼ months ago)
REFERENCE
42424 / AA42424
INFORMATION
  • INITIAL
    3¼ months ago by Andrew

    We're investigating problems with BT lines not able to connect. This will only be affecting BT lines that have disconnected and are trying to reconnect recently.

  • UPDATE
    3¼ months ago by Andrew

    Customers affected by this will be be able to PPP connect, but they will be caught by BT and given a 10.x.x.x address. We are investigating the problem.

  • UPDATE
    3¼ months ago by Andrew

    A configuration problem at our side has been found and fixed. We suggest customers turn off their router/modem for 2 minutes and try connecting again.

  • Closed