Routing problems
MINOR Closed Routing
STATUS
Closed
AFFECTED
Routing
STARTED
Jun 16, 01:25 PM (18½ days ago)
CLOSED
Jun 16, 03:34 PM (18½ days ago)
REFERENCE
42437 / AA42437
INFORMATION
  • INITIAL
    18½ days ago by Andrew

    We're investigating a problem on the internet with routing to/from some destinations.

  • UPDATE
    18½ days ago by Andrew

    Looks to be a problem within the Level3/Lumen network, who provide us transit. We've disabled our Level3 transit for the moment which has helped.

  • UPDATE
    18½ days ago by Andrew

    Other ISPs are seeing oddities too, it's not clear what the cause it. This sort if thing could be a break of a transatlantic fibre or something similar.

  • UPDATE
    18½ days ago by Andrew

    Lumen/Level3 tell us they had an edge router in London break. They rebooted it but it didn't come back. Not 100% if that's what affected us though, but it seems plausible. We'll leave our routing via Level3 down for the moment.

  • UPDATE
    18½ days ago by Andrew

    Lumen say they have fixed the problem:

    Root Cause: An equipment fault impacting IP services in London, England caused the client to experience a loss of service.

    Fix Action: The Lumen NOC restarted a chassis, thus restoring impacted services to a stable state.

  • UPDATE
    18½ days ago by Andrew

    We've enabled our Level3 transit, looking OK.

  • Closed