Some lines dropping
MAJOR Closed Broadband
STATUS
Closed
CREATED
Jul 20, 07:24 AM (6½ months ago)
AFFECTED
Broadband
STARTED
Jul 20, 01:00 AM (6½ months ago)
CLOSED
Jul 20, 07:29 AM (6½ months ago)
REFERENCE
42444 / AA42444
INFORMATION
  • INITIAL
    6½ months ago by Andrew

    We're investigating a problem causing some lines to be reconnecting.

  • UPDATE
    6½ months ago by Andrew

    A config change has been reverted, lines have stopped dropping. We'll investigate the cause further this morning.

  • UPDATE
    6½ months ago by Andrew

    Around 200 FTTP circuits were affected by this morning's problem. Those lines were sub-set of the lines we moved on to the LNS with updated software (named, X.Witless). The lines were caught in a PPP connect/disconnect loop until we stopped steering those lines to that LNS. The cause of problem is still being investigated and a plan of action will be made later today.

  • RESOLUTION
    6½ months ago by Andrew

    A bug has been found in the LNS code which erroneously limited the number of connections that would successfully connect. This has been fixed. We will update the software on our test LNS (B.Doubtless) overnight. We'll then reschedule an upgrade of the production LNS (X.Witless) and bulk-move of customers for later in the week.

  • Closed