Lines drop on 'Witless' LNSs
MAJOR Closed Broadband
STATUS
Closed
CREATED
Oct 20, 10:27 AM (3½ months ago)
AFFECTED
Broadband
STARTED
Oct 20, 10:20 AM (3½ months ago)
CLOSED
Oct 20, 10:45 AM (3½ months ago)
REFERENCE
42476 / AA42476
INFORMATION
  • INITIAL
    3½ months ago by Andrew

    Lines connected on the witless LNS dropped and are in process of reconnecting.

  • UPDATE
    3½ months ago by Andrew

    This problem has affected more than one LNS. We are investigating, it's looking like lines are reconnecting

  • UPDATE
    3½ months ago by Andrew

    Lines have reconnected.

  • UPDATE
    3½ months ago by Andrew

    Software update has been applied.

  • RESOLUTION
    3½ months ago by Andrew

    The Witless LNSs suffered a crash which was caused by a bug in our CQM graphing code. This bug has been fixed and is in the process of being tested and we will then roll out the new software to the the Witless LNSs overnight as 'emergency' planned work.

  • Closed