Some BT Line drops overnight
MINOR Closed BT Drops
STATUS
Closed
CREATED
Nov 14, 10:14 AM (2¾ months ago)
AFFECTED
BT Drops
STARTED
Nov 14, 12:00 AM (2¾ months ago)
CLOSED
Nov 14, 12:25 AM (2¾ months ago)
REFERENCE
42486 / AA42486
INFORMATION
  • INITIAL
    2¾ months ago by Andrew

    From around midnight through to 00:30 we saw a number of BT circuits drop and reconnect. We saw traffic decrease on one of our four links to BT, so this looks like a routing or device problem within BT. We're investigating further

  • UPDATE
    2¾ months ago by Andrew

    This link did drop three times (at 00:11, 00:13 and 00:16). We're investigating the cause with BT as we were not aware of any planned work happening on this circuit.

  • RESOLUTION
    2¾ months ago by Andrew

    Service was back to normal by 00:25. Neither us or BT were unable to find a cause for the loss of link, we will monitor the link for further problems.

  • Closed