SMS from CapOnTap
MINOR Closed SMS
STATUS
Closed
CREATED
Dec 08, 11:01 AM (2 months ago)
AFFECTED
SMS
STARTED
Dec 05, 12:00 PM (2 months ago)
CLOSED
Dec 09, 11:30 AM (1¾ months ago)
REFERENCE
42494 / AA42494
INFORMATION
  • INITIAL
    2 months ago by Andrew

    We have a case open with our carrier regarding failure of SMS 'One time passcodes' from the credit card company Capital on Tap (CapOnTap). This has been escalated to the SMS aggregator as our carrier is not receiving the SMSs.

  • UPDATE
    2 months ago by Andrew

    Whilst our carrier have raised it with the SMS aggregator, we'd also suggest that our customers affected by this also raise it with Capital on Tap so that this is taken more seriously.

  • UPDATE
    1¾ months ago by Andrew

    Our SMS carrier have received confirmation from the aggregator that carries the CapOnTap SMS traffic that this issue has been resolved.

  • Closed