Line Drops / Routing problems Since 1AM
MAJOR Closed Line Drops
STATUS
Closed
CREATED
Dec 15, 01:18 AM (1¾ months ago)
AFFECTED
Line Drops
STARTED
Dec 15, 01:00 AM (1¾ months ago)
CLOSED
Dec 15, 01:58 AM (1¾ months ago)
REFERENCE
42498 / AA42498
INFORMATION
  • INITIAL
    1¾ months ago by Andrew

    We're investigating dropping connections and routing problems that started at 1AM (15th December)

  • UPDATE
    1¾ months ago by Andrew

    Services are back to normal - we're investigating the cause.

  • RESOLUTION
    1¾ months ago by Andrew

    Many of our routers lost their BGP connection to our internal 'route servers' - this caused some of our LNSs and edge routers to loose connectivity and their connection. This resulted in customers being unable to reach many places on the internet for a short while. Logs and other data have been captured and will be further investigated to find the cause.

  • Closed