Some L2TP dropping (Those using Virgin as the ISP)
MINOR Closed L2TP
STATUS
Closed
CREATED
Jan 31, 02:51 PM (9¾ months ago)
AFFECTED
L2TP
STARTED
Jan 31, 02:25 PM (9¾ months ago)
CLOSED
Jan 31, 03:05 PM (9¾ months ago)
REFERENCE
42508 / AA42508
INFORMATION
  • INITIAL
    9¾ months ago by Andrew

    We're seeing a small number of L2TP customers drop and reconnect - this has been happening since 14:25 and seems to be those connection that are using Virgin as the underlying ISP. It seems as though there is packet loss affecting Virgin's network.

  • RESOLUTION
    9¾ months ago by Andrew

    Connections have stopped disconnecting. We had other reports of packetloss on Virgin connections unrelated to our services, so it seems there was some sort of problem at Virgin's side.

  • Closed