4G mobile data problems on SIP2SIM service
MINOR Closed SIP2SIM Data
STATUS
Closed
CREATED
Feb 08, 11:11 AM (1 year ago)
AFFECTED
SIP2SIM Data
STARTED
Feb 08, 08:26 AM (1 year ago)
CLOSED
Feb 08, 07:05 PM (1 year ago)
REFERENCE
42513 / AA42513
INFORMATION
  • INITIAL
    1 year ago by Andrew

    Our carrier are having problems with 4G internet access which is affecting our customers who are using our SIP2SIM SIMs.

  • UPDATE
    1 year ago by Andrew

    Carrier says: Engineers are currently engaged with our vendor to analyse the incident data and assist with ongoing support to our team.

  • UPDATE
    1 year ago by Andrew

    From the carrier: Thank you for your patience while we work to resolve the issue with mobile data connectivity. Our apologies for the inconvenience. An increase in successful data sessions is being observed . We continue to monitor the situation closely

  • UPDATE
    1 year ago by Andrew

    Further update from carrier: Data session count has nearly returned to normal levels, however engineers will be continuing to monitor closely

  • Closed