Data SIM drop outs
MINOR Closed DATA SIMs
STATUS
Closed
CREATED
Mar 20, 10:18 PM (11½ months ago)
AFFECTED
DATA SIMs
STARTED
Mar 20, 10:00 PM (11½ months ago)
CLOSED
Mar 22, 09:23 AM (11¼ months ago)
REFERENCE
42523 / AA42523
INFORMATION
  • INITIAL
    11½ months ago by Andrew

    We've see a couple of 'blips' affecting Data SIMs this evening - 10:00PM and 10:00PM. This looks to be caused upstream of us - perhaps some work or disruption at our carrier or our link with them. SIMS have reconnected. We'll update when we have more information.

  • UPDATE
    11¼ months ago by Andrew

    There have been further drops of Data SIMs overnight. We're investigating further and awating information from our carrier.

  • UPDATE
    11¼ months ago by Andrew

    Carrier says SOME of these drops were planned work on their side. (They have a weekly maintenance window 10PM on Mondays through to 2AM Tuesdays.) We're still monitoring for any further drops.

  • UPDATE
    11¼ months ago by Andrew

    There was a further drop/reconnect of Data SIMs at 12:35. Our carrier is investigating further.

  • UPDATE
    11¼ months ago by Andrew

    The last drop was Monday 12:30. We're still awaiting further information regarding the drops, and will post updates here once we receive them. For now though, we'll close this incident.

  • Closed