Issues with incoming calls towards ported in mobile numbers
MINOR Closed Ported 07
STATUS
Closed
CREATED
Mar 22, 10:52 AM (1 year ago)
AFFECTED
Ported 07
STARTED
Mar 22, 10:40 AM (1 year ago)
CLOSED
Mar 22, 05:20 PM (1 year ago)
REFERENCE
42524 / AA42524
INFORMATION
  • INITIAL
    1 year ago by Andrew

    From our mobile carrier: We are aware of some issues impacting inbound calls towards ported-in numbers from various UK Service Providers. Our voice team is currently investigating this issue and we will provide more updates as soon as they are available. We apologise for the inconvenience and we will keep you updated throughout the process.

  • UPDATE
    1 year ago by Andrew

    Update from carrier: Our engineering team is working together with our voice transit partner for further investigation. We will come back with another update within the next hour.

  • UPDATE
    1 year ago by Andrew

    Update from carrier: Please note that the issue is still under investigation by our voice transit partner.

  • UPDATE
    1 year ago by Andrew

    Update from carrier: Please note that our voice transit partner has identified a routing configuration error for our Mobile Portability Code and they have escalated this further internally in order to correct the issue and to restore the voice traffic towards ported numbers.

  • UPDATE
    1 year ago by Stuart

    Update from carrier: Please note that our voice transit partner is still working internally in order to fix this issue. We have also escalated this with the appropriate management team in order to reach a resolution as soon as possible.

  • UPDATE
    1 year ago by Stuart

    Update from carrier: Incident restored. Please note that starting with 16:58 UTC March 22nd, voice calls towards ported-in numbers have returned to their normal parameters.

  • RESOLUTION
    1 year ago by Andrew

    We are still waiting for our Voice Transit Provider to provide a RFO regarding this incident. As soon as that will be made available, we will send out another notification email.

  • Closed