CityFibre packletloss in Maidenhead
MINOR Closed CityFibre
STATUS
Closed
CREATED
Mar 29, 08:46 AM (11 months ago)
AFFECTED
CityFibre
STARTED
Mar 28, 02:00 AM (11¼ months ago)
CLOSED
Apr 01, 02:00 AM (11 months ago)
REFERENCE
42529 / AA42529
INFORMATION
  • INITIAL
    11¼ months ago by Andrew

    We're seeing low levels of continuous packet loss on CityFibre circuits in Maidenhead (Around 5%). This started at 2AM on Monday.

  • UPDATE
    11 months ago by Andrew

    The timing of the loss correlates with a CityFibre planned OLT software upgrade in the Maidenhead area (Their reference for this work was CHG0073887)... this has been reported to CityFibre.

  • UPDATE
    11 months ago by Shaun

    CF have found a config issue and are taking steps to fix, update to follow ........

  • UPDATE
    11 months ago by Andrew

    CityFibre have scheduled work to to fix their OLT configuration on 18th and 19th April! This is under their reference of CHG0076369. This is not acceptable and we are escalating. We only have a couple of circuits in Maidenhead, but we'd expect all CityFibre circuits in Maidenhead which are connected to the OLTs to all be experiencing 5% packetloss which will be disrupting their internet connections.

  • UPDATE
    11 months ago by Andrew

    CityFibre have scheduled the fix for tomorrow, the early hours of 1st April

  • RESOLUTION
    11 months ago by Andrew

    CityFibre fixed the fault at 2AM, 1 April.

  • Closed