We're seeing low levels of continuous packet loss on CityFibre circuits in Maidenhead (Around 5%). This started at 2AM on Monday.
The timing of the loss correlates with a CityFibre planned OLT software upgrade in the Maidenhead area (Their reference for this work was CHG0073887)... this has been reported to CityFibre.
CF have found a config issue and are taking steps to fix, update to follow ........
CityFibre have scheduled work to to fix their OLT configuration on 18th and 19th April! This is under their reference of CHG0076369. This is not acceptable and we are escalating. We only have a couple of circuits in Maidenhead, but we'd expect all CityFibre circuits in Maidenhead which are connected to the OLTs to all be experiencing 5% packetloss which will be disrupting their internet connections.
CityFibre have scheduled the fix for tomorrow, the early hours of 1st April
CityFibre fixed the fault at 2AM, 1 April.