Overnight CityFibre Outage
MINOR Closed CityFibre
STATUS
Closed
CREATED
May 11, 08:21 AM (11 months ago)
AFFECTED
CityFibre
STARTED
May 11, 01:00 AM (11 months ago)
CLOSED
May 11, 02:45 AM (11 months ago)
REFERENCE
42539 / AA42539/INC0142318
MASTODON
INFORMATION
  • INITIAL
    11 months ago by Andrew

    At 01:15 we saw a large number to CityFibre connections drop, there was also some high latency at around 1AM before they went offline.

  • UPDATE
    11 months ago by Andrew

    This was a CityFibre outage due to them carrying out emergency maintenance.

  • UPDATE
    11 months ago by Andrew

    Service was restored by 2:45AM

  • RESOLUTION
    11 months ago by Andrew

    All our CityFibre Circuits were affected by CityFibre emergency planned work causing them to be offline for 80 minutes from 01:20 on 11th May. The notification we had for this work was received the afternoon before, but only listed one circuit (who we notified). We have fed back our disappointment with the lack of notification as it meant we were not able to warn our customers that the overnight work was taking place and to expect an outage.

  • Closed