INITIAL

9¾ months ago by James

We're aware of a problem affecting some TalkTalk based lines. We are investigating with TalkTalk.

UPDATE

9¾ months ago by James

TT have said they'll provide further information shortly.

UPDATE

9¾ months ago by James

Line drops seem fixed - we're monitoring.

UPDATE

9¾ months ago by James

It was linked to a known issue "Multiple Regions - Loss of Data Service"

UPDATE

9¾ months ago by James

TT believe this has been fixed by shutting down a faulty link within their network. Our affected customer lines look clean.

UPDATE

9¾ months ago by James

Some lines are still seeing packet loss. TT are investigating.

UPDATE

9¾ months ago by Andrew

We are still seeing ~20% packet loss on some TalkTalk lines - We are also seeing errors on our link to TalkTalk in our Telehouse datacentre. We are taking measures to move traffic over to our link to TalkTalk in Euinix LD8 (A different datacentre in London).

UPDATE

9¾ months ago by Andrew

We've given TalkTalk a list of example lines with problems (and lines that had packet loss which has since gone away after end user router reboot) TalkTalk are still aware of an ongoing issue, and have had similar reports from other Service Providers too - today's problems have affected other ISPs too.

UPDATE

9¾ months ago by Andrew

Brief Summary of today's problems so far:

1. TalkTalk had a core network problem between noon and 1PM that caused many of or TalkTalk lines to drop and reconnect during this time
2. We made contact with TalkTalk, and they confirmed the problem and shut down a core link as they suspected a faulty card in a router
3. Since then, we've see a much smaller number of lines having around 20% packet loss - this will make using the internet pretty unusable.
4. This was reported to TalkTalk, and they have confirmed that they are still investigating
5. We moved TalkTalk FTTC traffic off our Telehouse link and over to our Equinix link to see if that would make the packet loss go away, but it hasn't.

Customers who think they are affected by the packetloss could reboot their router a couple of times and try using the internet after each try - this seems to have helped for some customers, as the routing of the line within TalkTalk's network may differ when it reconnects - though it may take a few attempts.

UPDATE

9¾ months ago by Andrew

We are still working with TalkTalk to identify the cause of packet loss affecting some lines. We have just moved ADSL traffic over to Telehouse - and the loss us unchanged. So it seems the loss is not directly related to our links to TalkTalk.

UPDATE

9¾ months ago by Andrew

At 19:08 this evening we saw a large number of TalkTalk circuits drop and reconnect. We're not sure what caused this, but are awaiting an update from TalkTalk.