Y.Witless Hardware lock-up
MINOR Closed LNS
STATUS
Closed
CREATED
Feb 03, 04:57 PM (30¼ days ago)
AFFECTED
LNS
STARTED
Feb 03, 02:00 PM (30½ days ago)
CLOSED
Feb 03, 05:22 PM (30¼ days ago)
SCOPE
8%
REFERENCE
42617 / AA42617
INFORMATION
  • INITIAL
    30½ days ago by Andrew

    At 14:00 The Y.Witless LNS locked up, causing customers connected to it drop and reconnect a few minutes later.

  • UPDATE
    30¼ days ago by Andrew

    Most lines reconnected by 14:11

  • UPDATE
    30¼ days ago by Andrew

    Some customers had re-connected to the "U.Gormless" LNS - which doesn't have as much throughput capacity as the Witless LNSs - in order to ease congestion we will manually force some customers to move off U.Gormless by way of a PPP kill - this will force the customer's router to reconnect causing a short outage (typically less than a minute)

  • RESOLUTION
    30¼ days ago by Andrew

    The lock-up of Y.Witless was unfortunate as it did cause a disruption to some our customers this afternoon and we had hoped that the work done a week ago to Y.Witless would have helped prevent this hang. However, Y.Witless is out of service and in it's locked state, where our developers can connect to its CPUs and see if they can gain more information.

  • Closed