Data SIMs reconnecting
MINOR Closed Data SIMs
STATUS
Closed
CREATED
Feb 12, 11:48 AM (21½ days ago)
AFFECTED
Data SIMs
STARTED
Feb 12, 11:40 AM (21½ days ago)
CLOSED
Feb 12, 03:50 PM (21½ days ago)
REFERENCE
42622 / AA42622
MASTODON
INFORMATION
  • INITIAL
    21½ days ago by Andrew

    We're seeing Data SIMs dropping and reconnecting. We're investigating

  • UPDATE
    21½ days ago by Andrew

    Our interconnect with the our SIM carrier is looking ok, we suspect a problem further upstream. Investigations still on going.

  • UPDATE
    21½ days ago by Andrew

    The data SIMs is now stables, and SIMs are logged in. Awaiting update from our carrier.

  • UPDATE
    21½ days ago by Andrew

    Further drops have happened at 15:45 this afternoon. Settled down by 15:55

  • RESOLUTION
    21½ days ago by Andrew

    Our carrier says: "We can see that here has been a power service disruption within the Three network." The service is now stable. Also see: https://www.ispreview.co.uk/index.php/2024/02/three-uk-suffers-third-major-mobile-outage-in-four-days.html

  • Closed