We're investigating problems with inbound/outbound SMS. (Outbound SMS will work, but our SMS API will take a while to respond due to timeouts with our main carrier before it fails over to the secondary carrier)
One of our SMS carriers is experiencing connectivity problems within AWS (Amazon Web Services) causing this problem.
The connectivity problems started at 00:36, and was escalated within hosting provider at 07:06. This is still being worked on by our carrier and their hosting provider (AWS)
From our carrier: This issue is still being worked on by our vendor's Sr. Network and IT experts to recover the service located in the AWS. As soon as we receive further updates, we will inform you accordingly.
From our carrier: This connectivity issue is still being worked on and we are focused on providing a solution as soon as possible. Our vendor support together with their upper management teams are actively working on restoring the service.
From our carrier: We are currently waiting for our vendor's teams to implement the fix for this connectivity issue. The issue on the AWS infrastructure has now been fixed and our vendor's Sr. Engineering team is working on bringing back live the FortiGate firewall controlling all traffic.
From our carrier: We have positive feedback from our vendor's Sr. teams along with the FortiGate team regarding the Inbound traffic towards HTTP accounts which now appears to be delivering. Our teams are still working on bringing back the entirety of the service and as soon as further updates are available, we will let you know.
Inbound SMSs are now being received - including one that were sent earlier in the day.
From our carrier: Our vendor's teams along with FortGate teams are still working on restoring all SMSC connectivities back up and running.
Service was restored at around 3PM. We'll post further updates from our carrier as we get them. During this time outgoing SMSs were working via our secondary carrier, but our API would have taken a longer than usual amount of time to accepts messages. Incoming messages sent today would have been delayed and received after 3PM.