Some line drops at noon
MAJOR Closed Broadband
STATUS
Closed
CREATED
Feb 27, 12:05 PM (1 year ago)
AFFECTED
Broadband
STARTED
Feb 27, 12:00 PM (1 year ago)
CLOSED
Feb 27, 12:31 PM (1 year ago)
SCOPE
15%
REFERENCE
42629 / AA42629
MASTODON
INFORMATION
  • INITIAL
    1 year ago by Andrew

    A number of lines dropped and reconnected at around noon. We're investigating.

  • UPDATE
    1 year ago by Andrew

    Lines on the X.Witless LNS were affected, sessions are recovering.

  • UPDATE
    1 year ago by Andrew

    The majority of lines are now back online.

  • RESOLUTION
    1 year ago by Andrew

    The X.Witless LNS hung and restarted which caused customers to disconnect and reconnect.

    This incident is related to https://aastatus.net/42608 X.Witless had been running without incident for 104 days. However, it is not fitted with an NVMe drive and was running software that pre-dates our NVMe drive fixes. We suspect the hang was caused by these two factors.

    Further work on our LNSs is being planned and updates will be posted to the status page in due course.

  • Closed