Some line drops at noon
MAJOR Closed Broadband
STATUS
Closed
CREATED
Feb 27, 12:05 PM (4½ months ago)
AFFECTED
Broadband
STARTED
Feb 27, 12:00 PM (4½ months ago)
CLOSED
Feb 27, 12:31 PM (4½ months ago)
SCOPE
15%
REFERENCE
42629 / AA42629
MASTODON
INFORMATION
  • INITIAL
    4½ months ago by Andrew

    A number of lines dropped and reconnected at around noon. We're investigating.

  • UPDATE
    4½ months ago by Andrew

    Lines on the X.Witless LNS were affected, sessions are recovering.

  • UPDATE
    4½ months ago by Andrew

    The majority of lines are now back online.

  • RESOLUTION
    4½ months ago by Andrew

    The X.Witless LNS hung and restarted which caused customers to disconnect and reconnect.

    This incident is related to https://aastatus.net/42608 X.Witless had been running without incident for 104 days. However, it is not fitted with an NVMe drive and was running software that pre-dates our NVMe drive fixes. We suspect the hang was caused by these two factors.

    Further work on our LNSs is being planned and updates will be posted to the status page in due course.

  • Closed