Some BT line drops 1AM 2AM
MINOR Closed BT DSL
STATUS
Closed
CREATED
Mar 01, 08:02 AM (1¼ months ago)
AFFECTED
BT DSL
STARTED
Mar 01, 01:00 AM (1¼ months ago)
CLOSED
Mar 01, 02:15 AM (1¼ months ago)
SCOPE
30%
REFERENCE
42632 / AA42632
MASTODON
INFORMATION
  • INITIAL
    1¼ months ago by Andrew

    BT carried out planned work that affected one of our 4 links to them at 1AM and 2AM. This caused lines to drop and reconnect. BT failed to inform us of this work (again). Had BT informed us then we would have cleanly moved traffic of the affected link.

  • RESOLUTION
    1¼ months ago by Andrew

    A formal complaint has been raised with BT. (Drops between 3AM and 5AM were A&A planned work)

  • Closed