Some incoming calls not arriving
MINOR Closed VoIP
STATUS
Closed
CREATED
Mar 19, 03:32 PM (25½ days ago)
AFFECTED
VoIP
STARTED
Mar 19, 03:20 PM (25½ days ago)
CLOSED
Mar 19, 03:33 PM (25½ days ago)
REFERENCE
42646 / AA42646
MASTODON
INFORMATION
  • INITIAL
    25½ days ago by Andrew

    We're investigating reports if some incoming calls not arriving/

  • UPDATE
    25½ days ago by Andrew

    Calls are working ok now. We're still monitoring.

  • RESOLUTION
    25½ days ago by Andrew

    A change to the database on one of our backends caused phone registration information to fail which caused some incoming calls to fail. The change was reverted at 15:32 and calls are now working. This was a change that has been running in test systems successfully for weeks, but further investigations will be carried out.

  • Closed