TalkTalk planned work on our interlinks
MAINTENANCE Closed TalkTalk
STATUS
Closed
CREATED
Apr 15, 12:49 PM (1¼ months ago)
AFFECTED
TalkTalk
STARTED
Apr 21, 09:00 PM (1 month ago)
CLOSED
May 16, 06:00 AM (6½ days ago)
REFERENCE
42658 / AA42658
MASTODON
INFORMATION
  • INITIAL
    1 month ago by Andrew

    We have multiple interlinks to TalkTalk that carry our broadband traffic. TalkTalk have scheduled planned work on both these links during a four week period from Tuesday 23rd April until 16th May. (Specifically midnight to 6AM on 23rd, 25th, 25th April and 1st, 2nd, 9th, 16th May.

    Due to the work being carried out (Software updates of their "LTSs") we are unable to move traffic seamlessly between our interlinks and so TalkTalk customers will see their connections drop and reconnect on these early mornings.

  • UPDATE
    29¼ days ago by Andrew

    TalkTalk's work on 23rd April was not service affecting as we moved traffic away from the link they were working on. However, the remaining dates will be service affecting as the equipment that TalkTalk are working on is involved in terminating customer connections, which makes it not possible for us to seamlessly move traffic away. Therefore, customers with TalkTalk based connections will see a brief drop and reconnect of their service in the early hours of 25th, 25th April and 1st, 2nd, 9th, 16th May.

  • UPDATE
    20½ days ago by Andrew

    Between midnight and 2AM on 2nd May we saw quite a few TalkTalk lines drop and reconnect as part of this planned work.

  • UPDATE
    13½ days ago by Andrew

    As expected, between 01:30AM and 2:30AM on 9th May we saw quite a few TalkTalk lines drop and reconnect as part of this planned work.

  • RESOLUTION
    6½ days ago by Andrew

    TalkTalk's PEW window is now over.

  • Closed