ONSIM call connect slow
MINOR Closed VoIP and SIMs
STATUS
Closed
CREATED
May 29, 02:15 PM (1½ months ago)
AFFECTED
VoIP and SIMs
STARTED
May 29, 12:00 AM (1½ months ago)
CLOSED
May 29, 03:18 PM (1½ months ago)
REFERENCE
42676 / AA42676
MASTODON
INFORMATION
  • INITIAL
    1½ months ago by Adrian

    Making calls from mobile is not working cleanly right now. We're working with ONSIM on this. Just be patient and calls connect, but the called party may see several calls before they get one that works, over several seconds.

  • UPDATE
    1½ months ago by Adrian

    It looks a lot like a firewalling issue in Tango (which is the underlying mobile network), and they are trying to address this. It means one of two call servers are not working, hence 50% of calls are fine right away and 50% take a few seconds (as it tries the other one).

  • RESOLUTION
    1½ months ago by Adrian

    Profiles on all SIMs have been changed to work around this for now. It still needs resolving, but for now it should not be impacting any customers.

  • Closed