TalkTalk Line drops
MINOR Closed TalkTalk
STATUS
Closed
CREATED
May 31, 05:54 PM (1¼ months ago)
AFFECTED
TalkTalk
STARTED
May 31, 05:50 PM (1¼ months ago)
CLOSED
May 31, 06:10 PM (1¼ months ago)
SCOPE
20%
REFERENCE
42680 / AA42680
MASTODON
INFORMATION
  • INITIAL
    1¼ months ago by Andrew

    At 17:50 we had a large number of TalkTalk lines drop and reconnect... investigating.

  • UPDATE
    1¼ months ago by Andrew

    One of our links to TalkTalk in Telehouse has lost link and caused lines to drop and reconnect.

  • UPDATE
    1¼ months ago by Andrew

    Most customers reconnected within a minute or so.

  • UPDATE
    1¼ months ago by Andrew

    The link the TalkTalk is back up, and we're awaiting further information from TalkTalk.

  • RESOLUTION
    1¼ months ago by Andrew

    TalkTalk had a line card problem on a router in Telehouse. Customers routing through it at the time dropped and reconnected via alternative routes in to our network.

  • Closed