BT Hostlink incident
MINOR Closed BT
STATUS
Closed
CREATED
Jun 05, 11:00 AM (1¼ months ago)
AFFECTED
BT
STARTED
Jun 05, 10:45 AM (1¼ months ago)
CLOSED
Jun 10, 12:30 PM (1 month ago)
REFERENCE
42685 / AF-IR-1763141 AF-IR-1765971
MASTODON
INFORMATION
  • INITIAL
    1¼ months ago by Andrew

    At around 10:45 we had a small number of BT lines drop and reconnect. This was caused by one of our interconnects to BT going down. - this also happened overnight at midnight.

  • UPDATE
    1¼ months ago by Andrew

    Customers reconnected within a minute or so. The link to BT is still down, but we have plenty of capacity on our remaining links.

  • UPDATE
    1¼ months ago by Andrew

    BT are aware of this and we're awaiting updates.

  • UPDATE
    1¼ months ago by Andrew

    BT confirm a problem at their end, with interconnects to around eight other service providers affected.

  • UPDATE
    1¼ months ago by Andrew

    Customers that were affected by this are back online.

  • UPDATE
    1¼ months ago by Andrew

    The link is still down, but services are not affected.

  • UPDATE
    1¼ months ago by Andrew

    BT have overnight work to repair the broken fibres at their end.

  • UPDATE
    1¼ months ago by Andrew

    BT completed their work overnight.... however, the same cross-connect to BT dropped at 10:02 today causing a small number of BT lines to drop and reconnect. We are chasing BT for updates on this.

  • UPDATE
    1¼ months ago by Andrew

    BT are aware of today's incident and it has also affected other ISPs.

  • UPDATE
    1¼ months ago by Andrew

    Due to the instability of this link we have taken it out of service from our side. We'll continue to monitor and will wait until BT give us the all clear and we have seen no link drop for a period of time before re-enabling. Our service is now stable and we have more than enough capacity in our remaining links to provide service as normal.

  • UPDATE
    1¼ months ago by Andrew

    This link is still out of service whilst we await the all-clear from BT.

  • UPDATE
    1 month ago by Andrew

    The link has been stable since Friday, and we have re-enabled it on our side.

  • Closed