Small TalkTalk Blip
MAINTENANCE Closed TalkTalk
STATUS
Closed
CREATED
Jul 11, 11:26 AM (3½ days ago)
AFFECTED
TalkTalk
STARTED
Jul 11, 11:11 AM (3½ days ago)
CLOSED
Jul 11, 11:50 AM (3½ days ago)
SCOPE
0.20%
REFERENCE
42695 / INC000100738356
MASTODON
INFORMATION
  • INITIAL
    3½ days ago by Andrew

    At 11:21 we saw a small number of TalkTalk lines drop and reconnect. We're investigating.

  • UPDATE
    3½ days ago by Andrew

    The lines that reconnected are in common areas - so this looks like a fibre break within TalkTalks's network which caused traffic to be re-routed. We'll contact TalkTalk for more details.

  • UPDATE
    3½ days ago by Andrew

    Affected customers had reconnected by 11:24

  • UPDATE
    3½ days ago by Andrew

    Another drop and reconnect event happened, affecting (mostly) the same set of lines, at 11:40. Lines were back online a couple of minutes later.

  • UPDATE
    3½ days ago by Andrew

    TalkTalk have acknowledged the outages and are investigating.

  • UPDATE
    3½ days ago by Andrew

    TalkTalk say this was a fibre break to a London Datacentre "The backhaul to the exchange dropped and services moved over to the resilient link. There may have been a brief disruption whilst connectivity was restored across the alternate link."

  • UPDATE
    3½ days ago by Andrew

    We'll monitor for further occurrences of this.

  • RESOLUTION
    3½ days ago by Andrew

    A TalkTalk backhaul connection failed (twice?) and traffic was re-routed, as a result a small number to TalkTalk connections dropped and reconnected.

  • Closed