L2TP session drops
MINOR Closed L2TP
STATUS
Closed
CREATED
Jul 12, 04:35 PM (3½ months ago)
AFFECTED
L2TP
STARTED
Jul 12, 04:33 PM (3½ months ago)
CLOSED
Jul 12, 04:40 PM (3½ months ago)
REFERENCE
42696 / AA42696
MASTODON
INFORMATION
  • INITIAL
    3½ months ago by Andrew

    We're investigating a large number of drops and reconnect on our L2TP service.

  • UPDATE
    3½ months ago by Andrew

    Customers are reconnecting, and most are back online.

  • RESOLUTION
    3½ months ago by Andrew

    This looks to be a repeat of the drop and reconnect incident we saw earlier in the week - A port flap on our Primary L2TP router caused our backup L2TP router to take over the routing of the service causing customers to drop and reconnect - then the primary L2TP router re-established itself and customers moved back once more. We'll investigate this in more detail to find the root cause of the initial port problems.

  • Closed