Auto topup billing error
MINOR Closed Billing
STATUS
Closed
CREATED
Aug 05, 03:35 PM (2 months ago)
AFFECTED
Billing
STARTED
Aug 05, 03:10 PM (2 months ago)
CLOSED
Aug 05, 04:00 PM (2 months ago)
REFERENCE
42706 / AA42706
MASTODON
INFORMATION
  • INITIAL
    2 months ago by Andrew

    We have erroneously sent some customers a bill for "usage topup". These are in the process of being credited as they were sent in error. This was caused by the change we today to remove the monthly quota on some customer lines.

  • RESOLUTION
    2 months ago by Andrew

    Credit notes have now been issued - we do apologise for the problem this caused!

  • Closed