As some people will have noticed, we have some ongoing work on the ordering system. Right now we have old and new ordering system in place, and are gradually moving each order type over. The main priority has been "new provides" and "migrations to us", as this has to handle the new OFCOM mandated "One Touch Switching" system. The whole One Touch System has been a massive challenge for a lot of ISPs. We are trying to ensure links on the web site link to the right things, and hopefully we will soon have everything on the new system. For now, new provides, tariff changes, and shortly ceases, will be on the new system, but we are working through it. But if you have any problems with any type of order, please do contact the sales team who will be happy to sort it out, whether ordering a new service or trying to cease a service. Just ask.
We have updated to handle cease orders, and tariff changes on the new ordering systems. The next step is regrades of circuits.