This is a reminder than our "anti slamming" service will stop on 12th Sep 2024. Sorry.
This is a result of OFCOM mandated One Touch Switching process, and consequential changes by BT.
We do offer the option on broadband lines to tell us a new surname for your service, which will make a "match" using One Touch Switching fail if not correct. This may help residential customers, and OTS may also avoid some mistakes happening.
However, migration of a service away from us will be possible without One Touch Switching, with no checks, no surname or account match, and no way for us to stop it, and at little or no notice, from 12th Sep 2024, for residential and business customers.
If you suffer slamming we will try and work with you, and see if migrating back quickly is possible or the right thing for you. But there can be costs implications we have yet to work out depending on the specific service.
More info on directors blog https://www.revk.uk/2024/08/broadband-slamming.html