Data SIMs - packet loss
MINOR Closed Data SIMs
STATUS
Closed
CREATED
Oct 11, 03:10 PM (10½ days ago)
AFFECTED
Data SIMs
STARTED
Oct 11, 02:30 PM (10½ days ago)
CLOSED
Oct 11, 03:00 PM (10½ days ago)
REFERENCE
42719 / AA42719
MASTODON
INFORMATION
  • INITIAL
    10½ days ago by Andrew

    Since 14:30 we're seeing packet loss on Data SIMs. We're investigating this with our carrier as we're not seeing loss elsewhere.

  • UPDATE
    10½ days ago by Andrew

    There has been no loss since 15:00...

  • RESOLUTION
    10½ days ago by Andrew

    Our carrier reports that they were experiencing minor service degradation on our mobile data SIM service between 14:30 and 15:00 today. The team has successfully tracked down the source and has completed corrective work on the service.

  • Closed