L2TP drops this afternoon
MINOR Closed L2TP
STATUS
Closed
CREATED
Oct 16, 04:04 PM (18¼ days ago)
AFFECTED
L2TP
STARTED
Oct 16, 03:00 PM (18½ days ago)
CLOSED
Oct 16, 04:21 PM (18¼ days ago)
REFERENCE
42721 / AA42721
MASTODON
INFORMATION
  • INITIAL
    18½ days ago by Andrew

    Some of our L2TP customers have experienced a couple of drops this afternoon. We're investigating the cause.

  • UPDATE
    18¼ days ago by Andrew

    The drops at 3PM and 4PM are attributed to a database migration that we were performing at the time. The migration didn't happen as cleanly as we had planned, and a side-affect was that our tracking L2TP sessions got upset which meant our L2TP sessions were reset.

  • RESOLUTION
    18¼ days ago by Andrew

    We expect the service to be stable now.

  • Closed