Broadband disconnections
MAJOR Closed Broadband
STATUS
Closed
CREATED
Oct 22, 02:47 PM (12½ days ago)
AFFECTED
Broadband
STARTED
Oct 22, 02:46 PM (12½ days ago)
CLOSED
Oct 22, 03:20 PM (12¼ days ago)
REFERENCE
42722 / AA42722
MASTODON
INFORMATION
  • INITIAL
    12½ days ago by Andrew

    We''re investigating disconnections of broadband lines.

  • UPDATE
    12½ days ago by Andrew

    We had a number of LNSs in Telehouse fail - it's taken a bit of time for services to be restored

  • UPDATE
    12½ days ago by Andrew

    It's looking like most lines have reconnected - either via our LNSs in the Equinix datacentre whilst some of the Telehouse LNSs were offline.

  • UPDATE
    12¼ days ago by Andrew

    Due to many customers reconnecting to a different set of LNSs there will be some overnight work to re-balance lines. Customers will see a drop and reconnect of their line in the early hours of Wednesday 23rd.

  • RESOLUTION
    12¼ days ago by Andrew

    Three of our eight live LNSs lost power causing customers on those to drop their connection. Many customers reconnected fairly quickly, but due to the number of LNSs out of action normal fail-over was hampered and needed manual intervention to re-route traffic. Further investigations will take place.

  • Closed