One of our VoIP carriers is reporting that they are aware of some issues that may be impacting calls – engineers are investigating and more information will follow as soon as possible.
Update: Engineers have located the cause and are in the process of fully restoring service - more updates will follow as soon as they are available.
Update from carrier: We are still experiencing some issues with both inbound and outbound calls.
Update: The issue affecting inbound and outbound calls this morning is now cleared.
One of our carriers had a problem affecting calls - this would have affected some inbound calls to some numbers that we host.
Our carrier reports: Following on from our earlier issues we are now confident that we have isolated the problem but the underlying cause is still being investigated. Our initial findings are, as you can expect, that the failover systems did not meet our expectations in this event and that itself will be taken on as a project by our team to ensure greater resilience going forward.